Terms of service

Terms of Service

Overview

Welcome to Teri Australia. The terms "we", "us", "our" and "Teri Australia" refer to Teri Australia.

Teri Australia operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the "Services"). Our online store is powered by Shopify, which provides the technology that enables us to operate the Services.

These Terms of Service, together with any policies referenced in them, set out the terms and conditions that apply when you access or use our Services.

Please read these Terms carefully before using our website or placing an order. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.

These Terms are subject to your rights under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.

1. Access and Accounts

You may browse our website without creating an account. Where you create an account or provide information to place an order, you agree that the information you provide is accurate, current and complete.

You are responsible for maintaining the security of your account details and for activity carried out through your account.

You must be at least 18 years of age to place an order through our store, or have the permission of a parent or legal guardian to do so.

2. Our Products

We make every reasonable effort to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, screen settings and other factors. Product images may also be representative and minor variations may occur between individual products.

Where products are handmade, individually finished or produced in small batches, natural variations in materials, finish, colour, grain or texture may occur. These variations are not necessarily defects and may form part of the character of the product.

Product descriptions, specifications, availability and pricing may be updated from time to time.

We reserve the right to discontinue products or limit quantities available for purchase.

3. Orders

When you place an order through our store, you are making an offer to purchase the products selected by you.

Your order will be accepted when we confirm your order and receive payment, subject to availability.

We reserve the right to refuse or cancel an order in circumstances including where a product is unavailable, a pricing or product description error has occurred, or where we reasonably believe an order has been placed fraudulently or unlawfully.

If we cancel or cannot fulfil an order after payment has been received, we will provide an appropriate refund.

Please review your order carefully before completing your purchase, as we may not be able to accommodate cancellation requests once an order has been processed.

Your purchases are subject to our Refund and Returns Policy.

4. Prices and Payment

All prices displayed on our website are in Australian dollars unless otherwise stated.

Prices, discounts and promotions may change from time to time. The price applicable to your order will be the price displayed at the time you place your order, subject to any obvious pricing error.

Applicable taxes, shipping charges and other costs will be displayed during the checkout process where applicable.

Payment must be received before an order is processed.

You agree to provide accurate and current billing, payment and contact information when placing an order.

5. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or communicated to you at the time of purchase.

Delivery times are estimates and may vary depending on the delivery location, carrier and circumstances outside our reasonable control.

Once an order has been dispatched, delays caused by postal services, courier companies, customs, weather events or other circumstances outside our control may occur.

Where an order is delayed, lost or damaged during delivery, please contact us at sales@teriaustralia.com.au and we will work with you to resolve the issue.

Nothing in these Terms limits your rights under the Australian Consumer Law in relation to products that are lost, damaged or otherwise fail to meet consumer guarantees.

6. Returns, Refunds and Exchanges

Our returns, refunds and exchanges are handled in accordance with our Refund and Returns Policy.

Our change-of-mind return policy is separate from your rights under the Australian Consumer Law.

If a product has a fault or does not meet a consumer guarantee, your rights under the Australian Consumer Law apply regardless of any conditions contained in our change-of-mind returns policy.

For more information, please see our Refund and Returns Policy.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund where a product does not meet a consumer guarantee. Depending on the circumstances and whether the failure is major or minor, different remedies may apply.

Nothing in these Terms, our Refund and Returns Policy or any other policy on our website is intended to remove or limit your rights under the Australian Consumer Law.

For further information about your consumer rights, please refer to the Australian Competition and Consumer Commission (ACCC).

8. Intellectual Property

All content contained on our website, including but not limited to our name, logo, branding, product names, product designs, photographs, images, graphics, text, videos, written content and website design, is owned by or licensed to Teri Australia unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You must not reproduce, modify, distribute, publish, sell, licence or commercially exploit our content, branding, product designs or other intellectual property without our prior written permission.

9. Third-Party Services and Links

Our Services may include links to or functionality provided by third-party websites or services.

We are not responsible for the content, availability, accuracy, privacy practices or operation of third-party websites or services.

Your use of third-party services is subject to the terms and conditions of the relevant third party.

Our use of Shopify to operate our online store does not mean that Shopify is the seller of products purchased through our store. Your purchase is made directly from Teri Australia.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

When you use our website or place an order, certain information may be collected and processed by Shopify and other service providers that assist us in operating our store, processing payments, fulfilling orders and providing other Services.

Please refer to our Privacy Policy for information about how personal information is collected, used and disclosed.

11. Reviews and Feedback

If you submit a review, comment, photograph, suggestion or other feedback to us, you agree that we may use that content to operate, improve and promote our Services, subject to applicable law.

You must ensure that any content you submit does not infringe the rights of another person or contain unlawful, misleading or defamatory material.

We reserve the right to remove content that we reasonably consider to be unlawful, misleading, offensive or otherwise inappropriate.

12. Errors and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping charges or other information.

We reserve the right to correct such errors and update information when necessary.

Where an obvious error has occurred, we may contact you before fulfilling the order or, where appropriate, cancel the affected order and provide a refund.

13. Prohibited Uses

You must not use our website or Services:

For any unlawful purpose
To violate any applicable law or regulation
To infringe our intellectual property rights or the rights of others
To submit false or misleading information
To interfere with the security or operation of our website
To introduce viruses, malware or other harmful code
To attempt to gain unauthorised access to our systems or accounts
To collect or misuse personal information belonging to other customers
To engage in fraudulent or deceptive activity

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

14. Disclaimer

We make reasonable efforts to ensure that the information provided through our Services is accurate and up to date.

However, we do not guarantee that the website or its content will always be complete, accurate, available or free from errors.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under Australian law.

15. Liability

To the extent permitted by law, Teri Australia is not responsible for loss or damage arising from your use of our website or Services where that loss or damage is not caused by our breach of these Terms or an obligation imposed by law.

Nothing in these Terms excludes, restricts or modifies our liability where doing so would be unlawful, including liability arising under the Australian Consumer Law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, legal requirements or website.

The most current version of these Terms will be available on our website.

Any changes will apply from the date the updated Terms are published, unless otherwise stated.

Your continued use of our Services after the updated Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms and your use of our Services are governed by the laws of Victoria, Australia.

You agree that disputes relating to these Terms or our Services will be subject to the jurisdiction of the courts of Victoria, Australia, subject to any rights you may have under applicable consumer law.