Refund policy

Returns & Refunds

At Teri Australia, we want you to be happy with your purchase. If you are not completely satisfied with a product, you may request a return within 30 days of purchase, subject to the conditions outlined below.

Change of Mind Returns

For change-of-mind returns, products must be:

Unopened and unused
In their original packaging and condition
Returned within 30 days of purchase

Please contact us at sales@teriaustralia.com.au before sending any product back. We will provide instructions for your return.

The cost of return shipping for change-of-mind returns is the responsibility of the customer. Original shipping costs are not refundable.

We cannot accept change-of-mind returns after 30 days from the date of purchase.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if your item:

Arrives damaged
Is defective or has a manufacturing fault
Is not the product you ordered

Please email sales@teriaustralia.com.au with your order number, a description of the issue and photographs where applicable. We will assess the issue and work with you to resolve it.

A product will be considered faulty where it is received damaged or where a manufacturing defect can be reasonably demonstrated.

If an item is confirmed to be faulty or we have sent you the incorrect product, Teri Australia will arrange an appropriate remedy in accordance with applicable Australian Consumer Law.

Sale Items and Promotional Products

Change-of-mind returns may not be available for products purchased at a discounted or promotional price, unless otherwise required under Australian Consumer Law.

Gift cards are non-refundable and cannot be exchanged for cash.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Exchanges

If you would like to exchange an item due to a change of mind, please contact us at sales@teriaustralia.com.au.

Where an exchange is approved, the replacement product will be sent via standard delivery. Please allow approximately 4–10 business days for delivery, in addition to warehouse processing and dispatch time.

Alternatively, you may return the original product and, once the return has been accepted, place a new order for the product you would like.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at sales@teriaustralia.com.au.